At Crystal View Screens, we want every purchase to meet your expectations. If for any reason you are not satisfied with your order, our return and refund policy is designed to make the process simple and fair.
Returns
- You may request a return within 7 days of receiving your product.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Products damaged due to misuse, improper installation, or negligence are not eligible for return.
- Please contact us at info@crystalviewscreens.store before sending back any item. Unauthorized returns may not be accepted.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days, using your original method of payment.
- Shipping fees are non-refundable. If the product was sold under a free shipping offer, actual shipping costs may be deducted from the refund amount.
Exchanges
- Defective or damaged items may be exchanged for the same model.
- If the same item is no longer available, you may choose a replacement product or request a refund.
Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Clearance or sale items.
- Customized or special-order products.
- Products damaged by external factors (power surges, accidents, etc.).
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
📧 Email: info@crystalviewscreens.store
📍 Address: Street 36, Silk Plaza, Lower Basement Workzone, E-11, Islamabad, Pakistan